Future Digital Side of Hospitality Industry

Initially, Hospitality (hotel, restaurant, and catering) business was in no hurry to introduce any modern technologies until 2020 arrived. It was crowned with a turbulent start and became an impetus for making decisions beyond traditional foundations. Now, to adapt to the online life realities, many spheres are turning to innovative contactless technologies.

Online ordering and table reservation systems, contactless payment, inventory management, and kitchen operations automation – find out more about what Hospitality software we used in 2020 and what is at the top this year.

Hospitality software in recent years

COVID-19 and social distancing have fundamentally changed not only consumer behavior but also the Hospitality market. Of course, digital penetration began to gather momentum even earlier, in 2019. However, the transformation that could stretch over several years happened in a few months in 2020. Next, we’ll focus on breakthrough software in three business categories, which remain popular these days.

Hotel business

For hoteliers, 2020 was a difficult year when they made every effort to struggle for survival. Technologies became the key to improving the guest service quality and ultimately led to increased profits, even led to keeping afloat in such a difficult time. It’s noteworthy that in 2020 the hotel and resort industry market suffered as much as, for instance, the restaurant business. It is estimated at $1.09 trillion. At the same time, in 2019, its volume amounted to $1.21 trillion. 

IDeaS Revenue Solutions is a product for revenue management. It provides the following features: 

  • RevPAR maximizing 
  • market trends analytics
  • accurate forecasting of income indicators
  • business mix optimization
  • automatization of pricing and data analysis.

Atomize is an alternative to the previous one and includes:

  • group pricing
  • getting price recommendations
  • rooms tariff automatic updating
  • business analytics and reporting
  • the entire hotel portfolio management.

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