The core of the change manager’s job in ITIL-based systems is to create protocols to handle changes in system configuration directly and in use. Changes can be subject to external manifestations as problems in the system. In that case, change management is a reactive process. Changes can also be implemented in an effort to improve system performance. In that case, change management is considered a proactive process.

In each event, this type of change can involve a new system strategy, an increase in a specific area in the system, a change in technology or a change in service perspective.

The New Strategy Seeks To Reset The System’s Focus

A typical example is the globalization of information systems where local area networks must be equipped with internet connectivity, a feature that will require more control to be incorporated into the system. Another example of this is enabling online bill payments. In … Read the rest