Charter Customer Service

Top 10 Tips For Excellence In Customer Service (4)

Charter Customer ServiceOur customer service charter outlines the commitments and promises we have made to deliver a high quality of customer service to all our customers. It outlines from the outset what you’ll be able to anticipate from the services we provide.

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When you don’t mind giving us your title and phone details, then we are able to preserve you informed about what we have accomplished in response to your solutions or comments. This text shouldn’t be so much a technical overview of the Motorola SB6183, however some fast and easy-to-understand info on this modem and the alternatives to it, to be able to decide whether or not the Arris Motorola Surfboard SB6183 is an acceptable cable modem for you.

We’ll reply telephone calls promptly. If the particular person that you are attempting to contact just isn’t accessible a message facility will probably be out there and they’ll motion the call inside 24 hours. It’s true that four- or eight-channel cable modems can handle contract speeds of one hundred and five or one hundred fifty Mbps with no problems, and most clients’ modems deal with solely four or eight bonded channels. Tech Gabriel Florez the Supervisors assistant, arrange a modem look ahead to our connection to be monitored every 15 minuets. He checked the connections on the pole and round the home, all seemed good.

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